Home Monitoring Systems
& Security Maintenance

For increased security, you may wish to have your home burglar alarm system monitored. Home monitoring systems are linked via the telephone line or cellular network or both to an Alarm Receiving Centre (ARC). An ARC is a permanently manned call centre whose staff is dedicated to monitoring security alarms and contacting the right authority – i.e. the police usually, or the fire services in the event of a fire. An ARC is bound by strict legislation which ensures the highest standards of operation.

Police respond to monitored home alarms. The police will no longer respond to a bell-only alarm unless there is evidence of a crime being committed. Police will respond to a monitored alarm which qualifies for police response. However if you have a bell-only alarm system you are relying on your neighbours to quickly come to your aid, which may put them at risk, and you cannot be sure that they will always be there to respond.

We can provide a variety of home monitoring options, including;

• Redcare
• Digital
• Digi Air Sim
• Dualcom G3, G4 and G5

A ‘Personal Attack’ signal from a home monitoring system will be immediately policed. With a bell-only alarm you are again relying on a neighbour coming to your aid and in general, these days most people love to mind their own business. Most home burglar alarm systems incorporate ‘Personal Attack’ facility on the remote keypad, but a dedicated ‘Personal Attack Button’ can easily be installed anywhere in your premises.

Most battery-operated smoke detectors are not properly maintained and a conventional stand-alone smoke detector may not activate fast enough to ensure the occupants are woken up in time. The fire monitoring part of the alarm system stays ‘set’ even.

We have a troubleshooting guide for monitored alarms if you need some extra information.

In order to keep your home alarm system in working condition, we recommend that you service your alarm annually. If your current home alarm system is not connected to a security monitoring station, we would provide you with a ‘bell-only monitoring and maintenance service’.

With all of our home alarm maintenance contracts, you will receive regular testing of your home alarm system in line with European standards, the insurance industry and current ACPO Force Alarm policies to ensure the correct operation of the system.

At Safe Simple Secure, we have the technical ability to identify and repair any potential faults on the day of the visit. Faulty home alarm systems that go undetected will always develop into more serious issues that will cause the system to generate an unacceptable level of false alarm activations, which would likely cause a nuisance to you. If you have a wireless system, we will change the sensor batteries every 2-3 years and the panel battery every 5-8 years.

A home alarm maintenance contract will allow you to obtain the confidence and peace of mind knowing that with the burglar alarm regularly tested, your system will be reliable for years to come. You can also rest easy knowing that in the event of a burglary, you will receive the correct level of response to the alarm activation.

Included in our annual home alarm maintenance contract:

• A full service on the alarm system testing all sensors, sounders and settings.
• Reduced price call outs/faults for 12 months.
• Response to repair any faults affecting your system within 24 hours.
• Peace of mind your alarm system will receive the correct level response to an alarm activation.
• Flexible payment terms, monthly by direct debit for no extra cost.

If you do not have a current contract with Safe Simple Secure or if we did not carry out the original installation, then do not worry. Get in contact with us to arrange an appointment to review your current system and to provide you with a quotation for a takeover.